When it comes to your customers, you want to satisfy them 110%. You want customers to continually come into your store to buy from you and not your competitors. Of course, you get them in the store with great products. However, how do you keep them coming back in? Great customer service keeps your customers coming back in. Everyone loves great products, however, make it a point that they want to buy from your store. This week’s FGmarket’s marketing tip will focus on keeping customers in your store through customer service.
A great place for customer service where everyone can see is your social media platforms. Why? Consumers can come into your store and complain, yes. However, they have to make an effort to actually go to your store again or make a phone call and try to describe the problem.
Customers who bring a problem to your attention on your social media platforms means everyone can see it. Therefore, you must respond with a solution. This shows that you take full responsibility and are ready to go with an actionable plan. It shows other consumers they you are always thinking of your customers. You know how to take care of problems and accept 100% full responsibility in making you completely satisfied.
It helps develop a relationship with your customers, they know they can always count on you. A lot of companies are known that they can be reached through their social media platforms and even have different Twitter accounts set up for such matters.
So, when it comes to customer service, make sure you focus on your social media platforms and let customers know they can contact you there to deal with all your needs.
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