How can you better your business? There are many ways you can try, but the best is to get feedback from your customers. Your customers know first hand what they would like to see from you. How do you get that feedback though? FGmarket’s marketing tip will focus on how you can ask for the information to better your store.
- Ask Them – The easiest way to get feedback is to just ask them. What would they like to see in your store or what services would they like? They’ll give you their honest opinion and it may help better your store.
Marketing Tip - Your Own Customer – Rate your own business. Act like you’re visiting any other store and rate yourself. Yes, it’s hard to critique your own business, but it works if you look at it from a non-bias set of eyes. If you see things you don’t like, you know you must change it.
- Questionnaires & Surveys – Ask customers to fill out surveys and questionnaires when they check out or even mail it out to them. Having them put it in writing is a great way to learn about your business. Sometimes when you ask, they may feel intimidated and not want to tell you the truth at the risk of hurting feelings or making someone angry. Tell them you want their ideas so you can offer them the best that you can.
- Your Staff – Ask your staff. They work with your customers everyday, so they know first hand. What have they heard from your customers or problems that are occurring? Ask them and figure out how you make your store better.
Start asking for feedback to better your business. It’s important to learn, change and be the best that you can be for your customers.
Was this helpful? Read the previous tip of the week!
This post is brought to you by Wholesale Floral Supplies & Accessories Suppliers
Use FGmarket’s helpful vendor directory to help you find all your wholesale needs!
Leave a Reply