Social media is an important strategy of any business. It’s probably part of yours as well and you should use it to it’s fullest advantage. There are so many uses for it. You stay connected with your customers, gain new ones and most importantly, you are able to build relationships with your customers. FGmarket has a few tips on how to build relationships with your customers through social media.
Build trust – The best way to build relationships is to gain their trust. There are so many scams online now, that some people can be a little hesitant. How can you build trust with them? Be personable with your customers. Think about how to build relationships with your customers. What do you like from other store owners that you have a relationship with? Think about ways you can build trust with your customers. Offer them great products, 90 day returns or just always show them that you have their best interest in mind. Having trust is key.
Set goals – Of course, your goal is to build relationships. However, set goals for yourself within this. It can be by the end of the month you want to know that you’ve gained the trust of 5 customers. You may also just want to gain exposure for your store. Goals are always a must. It gives you something to work towards.
Reach for your goals – Once you have your goals in place. Start creating a plan on how you will reach them. What social media platform will you use and what kind of statuses will your construct in order to gain interest? There are many things you must think about in reaching your goals. However, the most important question is how will you gain their trust through your social media sites?
Just remember, be personable, helpful and expect nothing in return.
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