Market with Customer Service

July 2013
Vendor Spotlight • FGmarket Buzz • Suggest a Vendor

Bottle Tree from Junkyard Crafts
Market with Customer Service
Customer service is a form of marketing? Why yes, yes it is. It’s no less a marketing tool than the end caps on your aisles and the displays around your register. Customer service is marketing that happens once the customer has already made contact; that makes it invaluable to not only ensure you get that customer’s business on the front end but keep it on the back-end. And we all know it’s just as important, if not more so, to keep the customers you have as it is to attract new ones.

Training – Customer service is not something that most of your employees are going to be proficient with when they walk in the door unless they have previous experience and sometimes not even then.
Clear Expectations – Make it clear to your employees what you want from them in regards to customer service.
Supervision – All the training and expectations in the world mean nothing if you’re not randomly listening to customer interactions. It’s important to hear how your employees treat customers, not because you distrust them but because it’s your job to ensure that your customers are receiving the absolute best care you can provide.

Customer service is an important tool for any business, and can be the difference between success or failure. Read More About Customer Service

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Featured Products

Wristbands, SillyBrandz Global	The Finger Fork, The Artful Penguin, LLC	Flavored Sugars, Faerie’s Finest
Coffee Mug, Swanson Christian Products	Greeting Cards, Bonair Daydreams	Balloons, Bargain Balloons

Vendor Spotlight

Bright Ideas From Bright Side Crafts As a creative individual working in the floral and craft industry, you are always searching for inspiration. Read More About Bright Side Crafts	Peace Spa Products: Something to Get Excited About! Why do you think clients choose to frequent your spa or shop? There are many individual reasons, but ultimately, the answer boils down to trust. Read More About Peace Spa Products	Dog Boss Gear – Your New Best Friend Dogg Boss Gear is owned and operated by Jeff Wolfson, a master dog trainer and behaviorist boasting over twenty-two years of experience.Read More About Dog Boss Gear
Joyful Tidings: Inspirational Note Cards, Note Pads, and More! Do you want to drop a note to a friend? Just send a text or email. It’s fast, slick, and effortless. But sometimes that’s the problem. There’s nothing special about it, nothing in the doing of it to make the recipient feel special for having received it. Read More About Joyful Tidings	Elements Bath and Body Supply: Building Blocks for a Natural Life Elements Bath and Body Supply doesn’t make a finished product, instead they provide the supplies necessary for a company, or individual, to make their own bath and body products. Read More About Elements Bath and Body Supply	Flavors You’ll Crave by KC Innovations If you are looking for fast-selling products and items that keep your customers returning again and again, KC Innovations has a line of tantalizing dips and sauces that will become instant favorites in your store. Read More About KC Innovations

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